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Forgot Password allows existing user to retrieve their password,If a user has forgotten their password.

Pre-requisites

Navigate to the User Profile page and Set the Security Questions (Logout Menu  -> User Profile ->Security Questions section)

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Note: Please take a note of the Security Questions and Answers as these will be required while resetting the password using 'Forgot Password"

Forgot Password steps:

 1.click the Forgot Password link on the sign in page.Image Removed

2.Enter the Email ID and click on submit.

3.Email is validated and security question is displayed as text.

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4.Enter an answer for the displayed security question.click on submit.

5. On Submit, If the information entered is valid then a message stating that” Your password is sent to your email” else “Please review your entries and provide all required fields”.

6. The system will send you a recovery code so that user can change your password.

7. Click on the Recovery Code hyperlink in the email.

8. Enter and confirm your new password.