Forgot Password allows existing user to retrieve their password,If a user has forgotten their password.
Pre-requisites
Navigate to the User Profile page and Set the Security Questions (Logout Menu -> User Profile ->Security Questions section)
Note: Please take a note of the Security Questions and Answers as these will be required while resetting the password using 'Forgot Password"
Forgot Password steps:
1.click the Forgot Password link on the sign in page.
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2.Enter the Email ID and click on submit.
3.Email is validated and security question is displayed as text.
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4.Enter an answer for the displayed security question.click on submit.
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5. On Submit, If the information entered are is valid then a message stating that” Your password is is sent to your your email” else “Please review your entries and provide all required fields”.
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56. The system will send you a recovery code so that user can change your password.
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67. Click on the Recovery Code hyperlink in the email.
78. Enter and confirm your new password.
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