3.3. Forgot Password

Forgot Password allows existing user to retrieve their password,If a user has forgotten their password.

Pre-requisites

Navigate to the User Profile page and Set the Security Questions (Logout Menu  -> User Profile ->Security Questions section)

Note: Please take a note of the Security Questions and Answers as these will be required while resetting the password using 'Forgot Password"

Forgot Password steps:

 1.click the Forgot Password link on the sign in page.

2.Enter the Email ID and click on submit.

3.Email is validated and security question is displayed as text.

4.Enter an answer for the displayed security question.click on submit.

5. On Submit, If the information entered is valid then a message stating that” Your password is sent to your email” else “Please review your entries and provide all required fields”.

6. The system will send you a recovery code so that user can change your password.

7. Click on the Recovery Code hyperlink in the email.

8. Enter and confirm your new password.